Privacy Policy.
Seabreeze Bodywork & Massage is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains how we collect, use, store and protect your personal information when you interact with our website or book a session.
Who we are.
Seabreeze Bodywork & Massage is a sole trader health practice operated by Sid Biggs, based at 20 Aquila Court, Mermaid Waters, Gold Coast QLD 4218. Contact: 0490 804 159.
What information we collect.
We may collect the following types of personal information:
Contact information: Name, phone number, email address.
Health information (sensitive): Medical history, current health conditions, medications, pregnancy status, or any other health-related details you provide during booking, consultation or treatment. This is sensitive information under the Privacy Act and is handled with additional care.
Booking information: Appointment history, session notes and treatment records.
Website data: IP address, browser type and pages visited, collected through cookies and analytics tools (see Cookies section below).
We collect this information directly from you — through our booking system, contact forms, in-session consultations, or communications.
Why we collect your information.
Your information is used to:
- Process and manage your bookings and appointments
- Provide safe, appropriate and effective treatment
- Maintain accurate health and treatment records
- Communicate with you about your sessions, reminders or follow-up
- Improve the quality of our services
- Meet any legal or professional obligations
We do not use your personal information for unsolicited marketing unless you have specifically opted in.
Health information.
Health information is sensitive personal information under Australian law. We collect it only where it is necessary to provide treatment safely and effectively.
Health records are stored securely and are not shared with third parties except:
- Where you have given your consent
- Where we are required to by law
- Where it is necessary to prevent a serious and imminent threat to your health or safety
Third-party services.
Cliniko: Appointments are managed through Cliniko, a cloud-based practice management system. Cliniko stores and processes your booking and health information in accordance with their own privacy policy. Cliniko is hosted in Australia and complies with Australian privacy law. See: cliniko.com/privacy
Google Analytics: This website uses Google Analytics to understand how visitors use the site. This tool collects anonymised data such as page views, session duration and traffic sources. No personally identifiable information is collected through standard analytics. You can opt out at: tools.google.com/dlpage/gaoptout
Email communications: If you subscribe to updates or communications, your email address may be stored in Resend. You can unsubscribe at any time.
We do not sell, rent or trade your personal information to any third party.
How long we keep your information.
Health and treatment records are retained for a minimum of 7 years from the date of your last consultation, in accordance with Queensland health records legislation. For clients under 18, records are retained until they turn 25.
Booking and contact information is retained for as long as necessary to provide our services and meet legal obligations.
Website analytics data is retained in accordance with Google's data retention policies.
Cookies.
This website uses cookies — small files stored on your browser that help us understand how the site is being used.
Cookies we use:
- Analytics cookies: Provided by Google Analytics to track site usage (anonymised).
- Functional cookies: Used by our booking system to manage your session.
You can disable cookies in your browser settings. This may affect some features of the site.
Treatment expectations.
Bodywork at Seabreeze is focused on improving movement, reducing tension and addressing underlying causes of pain.
Results vary between individuals. Multiple sessions may be recommended. Mild post-treatment soreness in the 24–48 hours following a session is normal.
Treatment is not a substitute for medical diagnosis or care. If you have a serious, ongoing or undiagnosed condition, please consult a qualified healthcare provider before booking.
Complaints.
If you are not satisfied with how we have handled your personal information, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: oaic.gov.au
Phone: 1300 363 992
Changes to this policy.
This policy may be updated from time to time. The current version will always be available on this page with the date it was last updated.
Contact.
Seabreeze Bodywork & Massage
20 Aquila Court, Mermaid Waters, Gold Coast QLD 4218
Phone: 0490 804 159